You are our life blood

• Ensuring you remain satisfied with the service you receive from us is very important to us
• If something does go wrong, we want to know about it and to put it right as quickly as we can. We take all complaints very seriously

How to complain

Please contact us:

• In writing: The Compliance Officer, Abacus Wealth Management Europe Empresa de Investimento S.A. Estrada de Vale do Lobo, Quinta Correga da Zorra, KG Villa Services Building, 8135-107 Almancil, Portugal
• By phone: +351 912332114
• By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

How we will deal with your complaint

• We will acknowledge your complaint in writing within two business days of receiving it
• We will attempt to resolve your complaint within two business days, but this will not always be possible

Keeping you informed

• If it its likely to take longer than two days, we will confirm that we are investigating your complaint and we will indicate if there is likely to be any delay in the process
• We will update you every four weeks as to our progress, until resolution
• A final response will be issued by our Managing Director detailing the outcome of our investigation and what action we propose

Your options if you are not happy with our response

We understand there may be occasions when you do not agree with our conclusions and in such circumstances, you may refer your complaint to:

• The Comissao do Mercado de Valores Mobiliarios, Rua Laura Alves, nº. 4, 1050-138 Lisboa, Portugal
• Telephone on +351 213 177 000
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Website: This email address is being protected from spambots. You need JavaScript enabled to view it.